Terms and Conditions
Charteo’s Terms and Conditions
1. Scope of application
The following General Terms and Conditions (hereinafter, GTC) apply to all orders placed by consumers and entrepreneurs through our online shop. A consumer is defined as any natural person who concludes a legal transaction that cannot predominantly be attributed to the commercial or self-employed professional activities of said person. An entrepreneur is a natural or legal person or a partnership that has legal capacity and which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
The GTC shall also apply to future business relations with entrepreneurs without PresentationLoad having to refer to them again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby revoked; they only become an integral part of the contract if we have expressly consented thereto.
2. Contractual partner, conclusion of contract
The contract of sale is concluded with PresentationLoad GmbH.
By offering products in our online shop, we submit a binding offer to conclude a contract for these items. Before placing your binding order, you may first place products in your shopping cart without obligation and modify (change quantity, remove) your items at any time by using the functions provided during the order process. The contract is concluded by clicking on the purchase button in the shopping cart. You will receive a confirmation email immediately after your order has been finalized.
3. Subject matter of the contract
The subject matter of the contract concerns the continuous provision of various documents (business templates, diagrams, design templates, maps, etc.), primarily in the form of PowerPoint files (digital content), which are available for download, as well as granting the rights of use listed below. The scope of contract does not include any installation and/or configuration of the product on your end device.
4. Rights of use
Our products are protected by copyright. We grant you the general, non-exclusive, time-unlimited right to use our products within the scope specified below. This includes uploading the data into the main memory of your end device, as well as its intended use. You are entitled to transfer the purchased copy to third parties at any time if you
- expressly inform the third party of the rights of use in their entirety,
- provide the third party with the full documentation, and
- at the same time completely relinquish your rights of use of the products. You completely relinquish your rights of use if you delete all copies on your end devices and external data carriers, unless you are legally obliged to keep them for a longer period. We reserve the right to ask for confirmation in writing that this has been carried out in full.
You may not remove or alter any copyright notices, serial numbers, or other identifying features of the products. Unless expressly agreed to, it is not permitted to modify, process, reproduce, or pass on to third parties, including providing them for download or any copying that is not covered by the intended use.
5. Contract language, contract wording storage
The languages available for contract conclusion are German and English.
We will save the contract and send you the order details as well as our GTC by email. You can view the contract text by using the customer login.
6. Terms of delivery
You will provide your credit card details upon placing your order. Once you have been identified as the legal cardholder, we will ask your credit card issuer to initiate the payment transaction immediately after you place your order. The payment transaction will be carried out automatically by your credit card issuer and your card will be charged.
During the ordering process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered with PayPal, provide your login details, and confirm the payment. After placing the order in our shop, we will prompt PayPal to initiate the payment transaction.
PayPal automatically processes the payment transaction. You will receive further information during the ordering process.
Sofort (EU customers)
After placing your order you will be redirected to the website of the online provider, Sofort GmbH. To pay the invoice amount, you must have an online banking account with a PIN/TAN code that has been activated for Sofort, and you must verify your identity and confirm the payment order to us. You will receive further information during the ordering process. The payment transaction will be executed immediately thereafter, and your account will be debited.
8. Retention of title
The goods remain our property until full payment has been received.
The following also applies to entrepreneurs: We retain title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods through normal business operations; you shall assign all claims arising from this resale to us in advance in the amount of the invoice - irrespective of whether the reserved goods are combined or combined with a new item - and we hereby accept said transfer. You remain authorized to collect the claims, but we may also collect the claims ourselves if you do not meet your payment obligations.
Unless otherwise expressly agreed hereinafter, the statutory warranty law shall apply. For consumers, the period for warranty claims on used goods is one year from delivery of said goods. For entrepreneurs, the limitation period for warranty claims is one year from the passage of risk; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected. Only our own information and the manufacturer's product descriptions, which have been included in the contract, shall be considered as an agreement with entrepreneurs regarding the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements.
If the delivered item is defective, we shall initially provide a guarantee to entrepreneurs at our discretion to either remedy the defect (rectification of defects) or to deliver a defect-free item (replacement delivery).
The above restrictions and time limitations do not apply to claims for damages caused by us, our legal representatives, or vicarious agents
- in the event of injury to life, limb, or health
- in the event of intentional or grossly negligent breach of duty or fraudulent intent
- breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and upon which the contractual partner may regularly rely (cardinal duties)
- within the scope of an agreed-upon promise of guarantee
- insofar as the scope of the product liability law has been established
Information on additional warranties and guarantees and their exact conditions, if applicable, can be found with each product and on information pages provided in the online shop. Customer service: Tel: +49 (0) 6133 57 86 700 Fax: +49 (0) 6133 57 86 709 firstname.lastname@example.org Office hours: Mo- Fr 09.00h – 17.00h CET
The European Commission provides an online dispute resolution platform, which can be found at https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to settle their disputes. To settle disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration body. The General Consumer Arbitration Office of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de. We will participate in dispute resolution proceedings before this body.
In the case of entrepreneurs, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a business person as defined by the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us shall be our place of business.
GTC was created with the Trusted Shops legal copywriter in cooperation with the law firm of Wilde Beuger Solmecke.